Take your contact centre—and your customer experiences—to new heights, with tailored education delivered by our experts

All of our training is taught by contact centre experts. It’s designed for everyone on your team and all the different ways they prefer to learn.

We have specific expert led training in

Customer Experience

These courses give your team practical skills on how to deliver great customer service, manage customer relationships and remain professional at all times. Whatever the size of your organisation, this should be the first thing your employees must do before they come in contact with your customers.

Sales

We are passionate and committed to our ability to create and develop your business’s sales culture and increase performance. We help businesses achieve significant increases in results whilst maintaining quality assurance standards and working within the frameworks of all current legislation. We offer exciting and innovative sales programmes that ensure high impact, process driven sales and performance strategies designed specifically to drive up your bottom line.

Debt Collection

The debt collection industry continues to strive towards excellence in areas of compliance and customer experience. Improving a collections agency’s performance hinges on proper call centre training for all debt recovery agents. When agents believe they are not receiving sufficient training, or the tools they need to successfully handle a variety of situations, it can lead to frustration and ultimately agent turnover. This is especially true in debt recovery, where tensions between customers and agents can often run high. Our courses not only equip collections agents to be the best they can be but also guide team leaders and managers pm assessing their agents’ strengths and weaknesses.