FETC: Business Administration Services NQF 4

(SAQA ID 61595 Linked to LP 35928) – 120 credits

If a business is to function at its optimal level, the business administrator’s skills need to go beyond basic management of information and resources. Administrators perform a key function connecting personnel and knowledge, and they need to be able to write articulately, problem solve, and manage relationships. In doing this, understanding of legal and business policies is important.

This qualification develops knowledge and skills in the management of records, comprehension of written and verbal texts, business writing, problem solving, ethics, cultural awareness, self-management and self-development, project teamwork and business policies and procedures. Through its elective component, the qualification enables the learner to specialize in areas of administration such as reception, executive administration, financial literacy, relationship management, legal knowledge, communication, project administration and support, call centre administration and human resources.

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