This qualification is run over 12 months and includes, on average, 5 days of theory training each month.
Flexibility is important to us and our different training delivery methods offer delegates the opportunity to train at their work premises, at home in the comfort of their own environment or at SA Business School’s facilities.
We have three primary training delivery methods; Online Learning, Blended Learning and instructor-led learning.
Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management.
The Contact Centre National Certificate at NQF Level 4 will provide the broad knowledge and skills needed in the industry and to progress along a career path for learners who:
To ensure that learners align to this qualification, we have built in a thorough pre-assessment process. Entry requirements for this course include:
LP 1: Introduction to Contact Centres
LP 2: Business Communication (20 credits)
(119462, 119469, 119459, 12153)
LP 3: Occupational Learning and Second Language Communication (20 credits)
(119467, 119472, 119457, 119465)
LP 4: Financial and Mathematical Literacy (16 credits)
(7468, 9015, 9016)
LP 5: Contact Centre Customers and Sales Techniques (22 credits)
(10326, 10323, 10324)
LP 6: Contact Centre Service Levels and Statistical Data (22 credits)
LP 7: Contact Centre Performance and Coaching (22 credits)
LP 8: Contact Centre Supervisory Activities (18 Credits)
On achieving this qualification, the learner will be able to:
Skills Development is a priority element of the BBBEE Scorecard, earning companies a massive 25 points.
With that in mind, SA Business School has developed a powerful offering within the BBBEE space.
We have trained over 5,000 previously disadvantaged individuals. We are subject-matter-experts in the field of Education & offer SETA Accredited Training.