Key Account Management
Overview
Outcome
Modules
Duration
Delivery Medium
On completion of this course, Managers and Leaders will:
- Understand the complexities of KAM
- Have the tools and techniques to appropriately manage a portfolio of accounts in order to maximise customer service and account profitability
2 Days
- Online Facilitator Lead Masterclass
- Face-to-Face Facilitator Lead
Business Administration
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Leadership Development
Contact Centre
Sales Performance