An increasing dissatisfaction of industry employers with the stated lack of ability of the `paper` certified graduates seeking employment in the field of systems support and networking has precipitated a review of the competencies desired by industry.
Three years of research in the sector has revealed the need for entry level candidates who are capable of applying a range of institutionally acquired skills in the workplace, in the field of systems support, in a manner that adds business value. The stated requirement is for the formation of a new set of skills and competencies, within the specific focus of networking/systems support, contextualised as appropriate for a wide range of related industry sectors.
This qualification is run over 12 months and includes, on average, 5 days of theory training each month.
Flexibility is important to us and our different training delivery methods offer delegates the opportunity to train at their work premises, at home in the comfort of their own environment or at SA Business School’s facilities.
We have three primary training delivery methods; Online Learning, Blended Learning and instructor-led learning.
A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.
To ensure that learners align to this qualification, we have built in a thorough pre-assessment process. Entry requirements for this course include:
- Foundational skills in English and Mathematics at NQF level 4.
- Ability to use a personal computer competently.
LP1: Personal Development (40 credits)
(114076, 10135, 114051, 114055, 114059, 114050, 8252, 114183)
LP2: Network, Concepts, Architecture and Standards (24 credits)
(114060, 114074, 114072, 114061)
LP3: Client Server Networking (11 credits)
(114046, 114058)
LP4: Design a LAN for Developmental office and Enterprise Development (16 Credits)
(114056, 114052, 114075)
LP5: Configure, Operate and Administer Server Computer and Peripherals (26 Credits)
(114047, 114053, 114054, 114066)
LP6: Database Access
(114048, 114049, 114069)
On completion of this qualification, a learner will be able to:
- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
- Understand the role of technology in the business context.
- Demonstrate basic application support skills
- Demonstrate operating system support skills
- Demonstrate network support skills
- Relate business problems and information technology solutions
- Demonstrate appropriate technical reporting skills
- Demonstrate appropriate customer care in the context of IT support
- Function appropriately in a change management process within a support team
- Demonstrate hardware support skills for server computers
- Demonstrate an understanding of Systems Support contextualised within a selected work area.
